Privacy Policy​

Information We Collect​

We collect various types of information to provide and improve our services, including:

Personal Identification Information

  • Personal Identification Information: Name, email address, phone number, and other contact details you provide
  • Usage Data: Information related to your use of our website or services, such as your IP address, browser type, time zone, and other analytical data.
  • Energy Usage Data: Data about your energy consumption, generation, and usage patterns (for customers using our energy services)
  • Payment Information: Details about transactions and billing, including payment methods and history.

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Service Provision

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Privacy Policy for Spark Professional Services

Purpose

This policy explains how and why we collect, use, hold, and disclose your personal information.

“We,” “us,” and “our” refer to Spark Professional Services (ACN 656 274 501, ABN 40656274501) with a principal place of business at Unit 14, 12 Stimson Street, Guildford NSW 2161, Australia.

By providing your personal information to us, you consent to us collecting, holding, using, and disclosing it in accordance with this policy

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What is Personal Information?

Personal information is any information or opinion about an identified individual or an individual who can be reasonably identified. It may include details such as your name, contact details, or information obtained through interactions with us.

What Personal Information Do We Collect and Hold?

We collect personal information when you:
  • Purchase our services.
  • Contact us through email, phone, or our website.
  • Interact with us on social media.
  • Visit our website.
Information we may collect includes:
  • Your contact details (e.g., name, phone number, email).
  • Records of your interactions with us.
  • Technical data like your IP address and device information (via tools like Google Analytics and Facebook Pixel).
Our website uses cookies to enhance your browsing experience. You can manage cookies through your browser settings, though disabling them may limit website functionality.

Why Do We Collect and Use Personal Information?

We collect your personal information to:
  • Provide and manage our services.
  • Respond to your inquiries or complaints.
  • Comply with legal obligations.
  • Inform you about products or services that may interest you.

If you choose not to provide personal information, we may not be able to fulfil these purposes.

How Do We Store and Protect Your Personal Information?

We store personal information securely using:
  • Digital systems managed by us or our external service providers.
  • Physical records stored securely where necessary.
Security measures include:
  • Access controls and identity management.
  • Staff training on privacy and security.
  • Regular reviews of our systems and practices.
We take steps to destroy or de-identify personal information when it is no longer needed.

Who Do We Disclose Personal Information To?

We may disclose your personal information to:
  • Service providers assisting with our operations (e.g., delivery partners, ICT providers).
  • Legal or regulatory authorities as required by law.
If business ownership changes, your information may be transferred to the new owner.

International Data Transfers

We may share your personal information with staff or service providers based outside Australia.

Marketing and Your Choices

We may use your personal information for marketing purposes, but you can opt out at any time by following the instructions in our communications.

Access and Correction of Your Personal Information

You can request access to or correction of your personal information by contacting us. We will respond within a reasonable time. If you have access to a client portal, you can update some of your information directly.

Complaints

If you have concerns about how we handle your personal information, contact us at the details below. We will investigate and respond. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC)

Contact Details

Address: Unit 14, 12 Stimson Street, Guildford NSW 2161, Australia

Email: info@spark-ps.com.au

Spark Professional Services

Changes to This Policy

This policy may be updated periodically. The latest version will be available on our website or upon request.

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